Certifications

Quality and environmental policy

The quality and environmental policy, promoted by SILDVB COM SA, is oriented towards meeting all customer requirements and the efficient use of resources, for the benefit of present and future generations, in accordance with the principles of sustainable development, constantly taking into account the needs and expectations of our customers, employees and fellow citizens.

The primary principle of SILDVB COM SA is:

The creation of products and services that meet customer requirements, legislation and regulations in force in order to obtain and maintain a reputation on domestic and foreign markets in conditions of economic efficiency and profit.

The main directions of the quality and environmental policy are defined by the General Manager in accordance with the goals of SILDVB COM SA, as follows:

• customer satisfaction;
• environmental protection;
• employee satisfaction.

Continuous improvement of the policy and implicitly of the certified management systems is the main concern of the company’s management. For this, the directions are materialized through short and medium-term objectives. The basic objectives of the quality and environmental policy, as set out below, have been included in the SILDVB COM SA Employee Training Program and are communicated to all departments.

The quality policy in the organization is focused on achieving the objective of building business success by satisfying the customer, offering them products that meet their requirements while respecting the established quality, deadlines and costs.

The organization’s management constantly acts to make the staff aware and responsible in order to prevent and reduce pollution, conserve energy and raw materials resources, and ensure the continuous improvement of our environmental performance. For this, special attention is paid mainly to the involvement and motivation of all staff in assuming a responsible attitude towards the environment, as well as protecting the organization’s image by improving the management of its related spaces.

Internally, staff satisfaction plays an important role.

For this, the following general objectives were established: improving the staff motivation process to achieve the established objectives, to promote quality and achieve continuous improvement; increasing the degree of job security, but also improving working conditions.

As General Manager of SILDVB SA, I am committed to implementing this policy, which I will actively and permanently support, through direct involvement and making available all the resources necessary to put it into practice.

The quality and environmental policy has been implemented throughout the organization and has been made accessible to all stakeholders inside and outside the organization.